Good Experience at SeattleMINI Service Department

I recently had a glitch when getting some warranty work done at SeattleMINI.  After discussing it with my SA (Russell) and the Service Manager, they got me sorted out quickly and without argument.

Jo's red car is getting a new transmission, and they have found some other things to fix while the car is apart.  They have taken the time to really help her understand what each item is, what her options are, and they will even call me if Jo is unsure about what route to take.  They have treated her really well.  Also, they hosted our silliness with the NW Harvest, and really take an interest in our club.  Good stuff.

Seattle Mini Update.

I took it in for the door sill "S" trim to be replaced because it was dented before I picked up the car.

I also wanted them to look at the fuel pot and fuel door install that Ken's Autobody did in Port Orchard.  Ken's did not seat the fuel pot in far enough and the solenoid for the fuel door did not work.  Ken's also did not match the Pepperwhite paint very well.

Well, after fixing the door sill trim piece Seattle Mini backed SMOG-2 into a pole necessitating a rear bumper cover replacement and painting to match.  When it was headed for the paintshop I asked about having Haury's (Seattle Mini's paint shop) match the fuel door paint.  Ha, what a joke.  Not only does the rear bumper cover not match perfectly but I was told that the work that Ken's Autobody did (which was a worse color match) was, "As good as it gets and if I wanted a perfect match I should send the car back to England to get it painted".  Gee, how bad would it have been if I had ordered the car with one of Mini's fancy paint jobs?!!?  Pepperwhite is the most common color of Mini and they can't match it!

Another little gem of an answer that I was told was the solenoid for the fuel door would not align and "That was what happens when you modify things".  When I purchased the car new I asked if they could do the fuel door swap and would there be any problems with it.  They assured me it was possible to do.  We discussed it with the Service Manager and the Parts Manager and yes it could be done.

I presently have the new Service Manager working on what went wrong with the fuel door since the Parts Manager says all the parts are the same and it should work.  The Service Manager says that they have swapped many Cooper doors for "S" doors but never an "S" door for a Cooper door.   Stay tuned.

Stephen



Be careful of what they tell you


Edited by SMOG - March/29/11 at 6:54am

Smog, I agree!!! This dealership is great. It's all about the people! They have a good crew. Was concerned at first that Kyle wouldn't be there as much, but Jeff seems to be settling in to his new position.

Always great to hear a happy ending to a MINI experience!

Thanks guys for the words of encouragement!  The only Mod remaining that I want to pursue are gauges like I have in SMOG-1, and of course a Jan Tune

S.